Enterprise-level customer support without enterprise-level overheads
Most small businesses cannot justify a full customer service team, so the phone ends up with whoever is free. A dedicated Starliks agent gives you a proper front desk for a fraction of the cost of building one.
- A proper front desk
- One monthly fee
- Cover arranged
- Scale when ready
The phone belongs to nobody, so it belongs to everybody
In a small business the calls get shared out. Sales answers when they can, accounts answers when sales cannot, and the owner answers when nobody else does. Every caller gets a different answer and nobody has time to call anyone back.
Hiring for it is not simple either. One customer service executive means recruitment, salary, EPF and ETF, training, a desk, a phone, supervision, and cover for leave and resignations. For most SMEs that is a heavy commitment for a role that is only busy part of the day.
Outsourcing turns the whole thing into one monthly service fee, with the cover and the supervision already arranged.
Who this is for
- Retailers, distributors and wholesalers
- Trade, construction and service businesses
- Professional practices and consultancies
- Manufacturers with a customer-facing line
- Any business where the owner still answers the phone
- Businesses whose front desk is one person deep
What your agent handles
A complete front desk, run to your rules.
- Every incoming call answered as your company
- Information given from guidelines you approve
- Messages taken accurately and passed to the right person
- Calls from suppliers and business partners handled
- Urgent matters transferred to your named contact
- Outgoing follow-up calls you assign
- Appointment and site visit coordination
- Business WhatsApp answered with approved templates
- Customer feedback and recurring complaints logged
- Every inquiry recorded, nothing lost on a sticky note
- Quiet-hour work such as list cleaning, if you want it
- Daily, weekly and monthly reporting
What changes for you
- A consistent front desk instead of whoever is free
- One monthly fee instead of salary, EPF, ETF and equipment
- Cover already arranged for leave and absence
- Senior staff no longer interrupted by routine calls
- A written record of what customers are actually asking
- Room to add reporting or back office to the same account
Frequently asked questions
We only get twenty calls a day. Is that enough to outsource?
Can we start with part of the day?
How is this cheaper than hiring someone?
What if our calls are technical?
Can we add other work later?
Before you send
Rough numbers are fine — we only need enough to price it.
- Roughly how many calls come in each day
- Who answers them today
- The hours you want covered
- Whether WhatsApp needs handling too
- Anything else eating your team's time
Get an SME support quote
Tell us what your week looks like and we will tell you honestly whether outsourcing the phone will help.
You do not need a department. You need someone to answer.
Get a quotation sized for a small business, not a corporate contract.