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Back office services

Your back office. Our expertise.

Data entry, document processing, orders, invoices and CRM updates — the recurring work that keeps a business running and keeps senior people busy at the wrong things.

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  • Accurate processing
  • Save time
  • Increase efficiency
  • Scalable support
Data entry & processingKeyed, checked and validated
Invoice & billing supportMatched and reconciled
Customer data managementOne clean record per customer
Document managementDigitised and searchable
Start smallA single process or one month backlog is a fine first job.
Agreed turnaroundSame day or next day, written into the scope.
Second-eye checksAccuracy checks built into the process, not bolted on.
ConfidentialYour documents used only for your work.

The work that never appears in anyone's job description

Invoices to key in. Orders to process. A spreadsheet of contacts that three people have edited. Timesheets to collate. None of it is difficult and all of it has to be right.

It usually ends up with whoever has capacity, which means it is done inconsistently, late, and by someone who is paid to do something else. Handing it to a team that does only this work is normally cheaper and more accurate than absorbing it internally.

  • A defined process with a written specification
  • An agreed turnaround time and accuracy standard
  • Exceptions flagged to you rather than guessed at
  • A monthly summary of volumes and exceptions
  • Scale up during peaks without hiring
The Starliks back-office team
Organise. Streamline. Scale.

Choose a process

Most clients start with one. Adding the next is a scope change, not a new supplier.

Data entry

Keying, cleansing and validation of any structured data, at an agreed accuracy standard.

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Document processing

Scanning, indexing, digitisation and forms processing, so paper becomes searchable.

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Order processing

Orders taken from any channel, entered, checked and confirmed against stock and price.

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Invoice processing

Sales and purchase invoices entered, matched and reconciled, with exceptions flagged.

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CRM data management

Contact records deduplicated, corrected, enriched and kept current.

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Everything we handle

  • Data entry and data processing
  • Data cleansing and de-duplication
  • Document digitisation and indexing
  • Order processing and entry
  • Invoicing support
  • Accounts receivable support
  • Accounts payable support
  • Procurement administration
  • Email processing and triage
  • Form processing
  • Timesheet collation and processing
  • CRM data updates
  • Product listing maintenance
  • Documentation support
  • General administrative support
  • Sector paperwork such as shipping documents

How a back-office process is set up

The specification does most of the work. Get that right and the rest is routine.

Watch the current process

We go through it with the person who does it today, including the exceptions they handle without thinking.

Write the specification

Rules, formats, validation checks, what counts as an exception and who decides. You approve it.

Run a pilot batch

A small volume processed and checked against your own output, so accuracy is proven before scale.

Run at volume

Daily or weekly batches with an agreed turnaround, exceptions flagged as they arise.

Review monthly

Volumes, exceptions and error rate reviewed, and the specification tightened.

Frequently asked questions

What tasks can we outsource?
Anything repetitive, rule-based and definable: data entry, document digitisation, order and invoice processing, receivables and payables support, CRM updates, timesheets, form processing and general administration.
Can you handle recurring monthly work?
Yes, and that is where outsourcing works best. Recurring work with a stable specification is more accurate and cheaper handled by a team that does nothing else.
Can you process Excel files?
Yes. Excel and CSV are the most common formats we receive and produce. We can also work in your own system where you provide appropriate access.
Can you work with confidential documents?
Yes. Documents are used only for your work, access is limited to the team assigned to your account, and confidentiality terms are in the service agreement. Tell us during scoping if you need additional restrictions.
Can we start with a small volume?
Yes, and we prefer it. A pilot batch proves the specification and the accuracy standard before either side commits to volume.
How is accuracy measured?
We agree an accuracy standard and a checking method during scoping — usually a second-eye review on a defined sample or on all high-value records. Error rate is reported monthly.
How fast is the turnaround?
Whatever is written into the scope, commonly same day or next working day. Peaks and deadlines are planned for in advance rather than discovered.
What happens when something does not fit the rules?
It is flagged as an exception and sent to you with the detail needed to decide. We do not guess on your behalf.

What to tell us

A sample file or a screenshot of the current process usually explains more than a page of description.

  • What the work is and where it comes from
  • Roughly how many items per month
  • What system or file it has to end up in
  • How quickly it needs turning around
  • Who decides on exceptions

Get your back office quote

Describe the process and roughly how much of it there is each month. We will come back with a price and a turnaround.

We reply within one working day. Your details are used only to prepare your quotation and are never sold or shared. Prefer to talk first? Message us on WhatsApp.

Start with one process

Pick the job that most often gets pushed to the end of the week and let us take that one first.

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