Industries we support
Tailored call centre and business support solutions for different industries.
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Educational institutes
Student and parent inquiries, course information, registration follow-ups and class reminders.
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Appointment & Reservation Services
Appointment coordination, patient inquiries, confirmation and reminder calls.
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Online businesses
Customer inquiries, order confirmations, delivery coordination and WhatsApp support.
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SMEs & other businesses
A professional front desk for any growing business that cannot justify hiring one.
Learn moreOur core services
End-to-end business support for growing companies. Start with one service and add the others when you are ready — same team, same account.
Call centre solutions
Professional customer communication without the overhead of a full in-house team.
- Inbound and outbound calls
- Business WhatsApp management
- Appointment and follow-up calls
- Call logging and reporting
Monthly BI & reporting BPO
Turn your business data into clear reports, dashboards and decisions — every month, on time.
- Monthly management reporting
- Sales, cash-flow and KPI dashboards
- Monthly financials and board packs
- Power BI and Excel reporting
Back office services
Outsource repetitive operational work and let your team focus on growth.
- Data entry and data cleansing
- Order and invoice processing
- Document digitisation
- CRM and record updates
More business support
Why outsource?
Get professional business support without the cost of building and managing a large internal team.
In-house team
- ✕Recruitment and hiring
- ✕Salary, EPF and ETF
- ✕Training and supervision
- ✕Equipment, line and software
- ✕Leave and resignation cover
- ✕Management time
Starliks BPO
- ✓Professional outsourced support
- ✓Flexible, scalable service
- ✓Cover already arranged
- ✓Line and tools included
- ✓Reporting built in
- ✓Lower operational complexity
How Starliks works
A simple and transparent process, from your first message to a service that runs quietly in the background.
Tell us what you need
A short call or WhatsApp chat. What comes in, who handles it now, and what is going wrong.
We understand your process
We map the calls, messages and paperwork, then draft the scripts, templates and escalation rules.
We build your service
Your agent is assigned and trained on your business, your line is set up, and you approve everything before go-live.
We manage and report
The desk runs. You get a daily summary, regular reporting and a review to keep improving it.
One team behind every account
Every business gets a named agent and a named supervisor, not a rotating pool. The same people learn your account, your products and your customers.
Affordable and flexible packages
We do not publish one price for every business, because a clinic taking twenty calls a day and a distributor taking two hundred are not the same job. Pricing depends on volume, working hours, complexity and the services you need.
- One monthly service fee, agreed before we start
- No setup charge and no software for you to buy
- Add or pause services as your volume changes
- Anything outside the agreed scope is quoted separately, never billed as a surprise
Professional call centre packages — starting from this price. Affordable, without compromising on service.
Promotional pricing for a limited time. Indicative example, subject to scope — your figure depends on hours, volume and requirements.
Get your quote todayWhat is an in-house hire really costing you?
Put in your own numbers. Employer EPF and ETF are applied at the statutory 12% and 3% — most businesses forget these when they budget a new hire.
| Salary | 60,000 |
| EPF and ETF at 15% | 9,000 |
| Line, desk, recruitment and cover | 10,000 |
| Your in-house cost per month | LKR 79,000 |
That in-house hire runs LKR 79,000/month — before gratuity, leave cover or the months a seat sits empty between resignations. Our call centre packages start from LKR 40,000/month.
Potential saving with Starliks BPO: LKR 39,000/month
See if outsourcing fits your businessA rough guide only. It leaves out gratuity, leave cover, supervision time and the months a seat sits empty between resignations.
Sample layout with demonstration figures. Not real client data.
Turn your data into decisions
Clear dashboards. Meaningful insights. Better decisions. Most owners we meet are still building the monthly numbers by hand, three days after month end.
- Monthly management reporting on a fixed date
- Sales, profit, cash-flow and KPI dashboards
- Data cleaned and consolidated from Excel, POS, accounting or CRM
- Monthly financials and board-ready packs
- A short note explaining what moved and why
Frequently asked questions
What exactly does a dedicated call centre agent do?
Will my customers know the service is outsourced?
How much does it cost?
How many calls can one agent handle?
Can you work with our existing systems?
Is our business and customer information kept confidential?
Can we start small?
Ready to get started?
Let us discuss how Starliks BPO can support your business. Send a short message and get a custom quote — usually within one working day.
- More customers answered
- Better operations
- Lower costs
- Stronger growth
Tell us what is taking up your team's time
Send a short message with your industry and roughly how many calls, messages or documents you handle. We will come back with a clear, itemised quotation and no pressure.