Order processing
Orders entered, checked and confirmed the same day
Orders arrive by phone, WhatsApp, email and messenger, in no particular format. Someone has to turn all of that into a clean order in your system, checked against price and stock, before anything ships.
Capture
- From phone, WhatsApp, email
Check
- Price, stock and credit rules
Confirm
- Order confirmed and dispatched
What order processing covers
From however the order arrives to a confirmed, dispatchable record.
- Order capture from phone, WhatsApp, email or web
- Entry into your system or order sheet
- Price, discount and stock validation
- Customer and delivery detail verification
- Order confirmation to the customer
- Dispatch coordination and status updates
Who needs it
- Distributors taking orders from reps and shops
- Online sellers processing orders from several channels
- Businesses where orders sit in someone's phone
- Companies with regular pricing or stock errors on orders
- Anyone whose order entry stops when one person is on leave
What Starliks handles
What happens to each order.
- Collecting orders from every channel you use
- Checking the customer exists and details are current
- Validating prices and discounts against your list
- Checking stock availability before confirming
- Entering the order into your system accurately
- Confirming back to the customer
- Flagging price, credit or stock exceptions to you
- Coordinating dispatch and delivery information
- Following up unconfirmed or held orders
- Recording cancellations and the reason
- Reporting daily on orders processed, held and cancelled
- Keeping a clean audit trail for every order
What you provide
- Access to your order system or sheet
- Current price list and discount rules
- Stock visibility, or who to check with
- Credit rules for customers on account
- Your daily cut-off time
What you get out of it
- Orders entered the same day, every day
- Pricing errors caught before dispatch
- Fewer failed deliveries from wrong details
- Cover during leave and peak periods
- A clean audit trail per order
- Sales staff selling instead of typing
Frequently asked questions
Can you work inside our ERP or accounting system?
Usually yes, where you can provide appropriate access. Otherwise we work in an agreed shared sheet that your team imports or reviews.
What if an order breaks a pricing rule?
It is flagged to you as an exception with the detail needed to decide. We do not approve discounts on your behalf.
Can you confirm orders with customers?
Yes, by call or WhatsApp. Confirming before dispatch is the single cheapest way to reduce failed deliveries.
Can you handle a seasonal peak?
Yes, if we know it is coming. Tell us your peak months during scoping and we plan capacity rather than react to it.
How fast is the turnaround?
Set in the scope, usually a same-day cut-off. Orders after the cut-off are processed first thing the next working day.
Get an order processing quote
Tell us how many orders you take a day and which channels they come from.
Where do your orders currently sit?
If the answer is 'in someone's phone', it is time to talk.